Policies
Returns & Refunds Policy
Mountain Woods / Simply Bamboo will accept returns on all merchandise as indicated below:
- Merchandise must be returned within 30 days of delivery of a order date.
- Merchandise must be in its original condition and original packaging.
- Customers are responsible for shipping charges incurred when returning merchandise. However, if the return is a result of our error, shipping costs will be reimbursed.
Return Address:
Mountain Woods / Simply Bamboo
Attn: Returns
28008 Harrison Parkway
Valencia, CA 91355
661-775-0333
Please be sure to include a printed copy of your order or original packing slip to ensure proper processing of your refund.
Mountain Woods / Simply Bamboo will not accept returns of:
- Any item that is returned more than 30 days after purchase date.
- Any item that is not in its original condition, is damaged, or is missing parts.
Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
We'll notify you via email of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions & Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our customer service representatives at info@mountainwoods.com or by mail at:
Mountain Woods / Simply Bamboo
28008 Harrison Parkway
Valencia, CA 91355
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Indemnification
You agree to indemnify, defend and hold harmless Mountain Woods / Simply Bamboo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.